Optimization & Best Practices
Maximizing your AI call quality
Learn how to refine your AI agent using call transcripts and customer feedback to provide even better service.
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Optimization & Best Practices
Testing your setup before going live
Quick testing checklist to ensure your AI receptionist delivers perfect customer experiences from day one.
Before going live, test your AI receptionist from a friend's phone or different number. Call during and outside business hours to check the responses. Try asking about pricing, availability, booking an appointment, and general business questions. Listen for natural conversation flow and accurate information.
After your first real calls, check the transcripts immediately. Look for:
- Did the AI capture customer needs?
- Were responses accurate?
- Did conversations feel natural?
Use this feedback to fine-tune your agent prompt within the first 48 hours.
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