Help Center

Try lets you create a temporary AI phone agent in under a minute using only your website address. No sign-up or credit card required.

Enter your business URL on the Try page; Greet scans your site and extracts business name, services, pricing, hours, FAQ, and contact info, then generates a phone agent configuration. You get a demo number to call and test how your business would sound.

Greet looks for: business name and type; services with descriptions; pricing; business hours and location; FAQ or common questions; contact information; unique selling points; and policies (cancellation, refunds). Not all sites have every type of content—Greet uses whatever it finds to build the best possible agent.

Try is a short-lived demo (typically 30 minutes) so you can hear the AI and share with your team. It does not replace your real phone line.

When you're ready for full-time AI answering, sign up for a Greet account. You'll get a dedicated number or forward your existing number, full customization of your agent, call transcripts, SMS summaries, and calendar integration.

Every call is transcribed and the transcript is saved in your dashboard and sent to your email (if email notifications are enabled). Transcripts include what the caller said and how the AI responded.

Use them to spot trends, improve your agent prompt, train staff, and follow up on leads. You can search and filter call logs by date, duration, and outcome.

Recordings and transcripts are available in your dashboard under Call Logs. Open a call to see the full transcript and listen to the recording if enabled for your account.

Reviewing calls helps you refine your AI agent prompt, handle follow-ups, and ensure quality. Recordings may be subject to your plan and local consent laws.

Connect your Google Calendar so the AI can offer real availability and book appointments. In the app, go to Scheduling (or Calendar) and connect your calendar. Set your availability and buffer times.

The AI will then be able to suggest times and create events. Appointments appear in your calendar and in the Greet dashboard. Keep your calendar updated so the AI doesn't offer times you're not available.

You can choose the voice your AI agent uses. In your dashboard, edit your AI agent and look for the voice or sound settings. Pick a voice that fits your brand—professional, friendly, or neutral.

Voice options may vary by plan. Changes apply to new calls immediately.

Your plan defines how many minutes or calls you get per month, which features are included (e.g. SMS summaries, calendar), and how many phone numbers you can use.

Usage is shown in your account or billing section. If you approach your limit, you may get a warning or need to upgrade. Overage behavior depends on your plan—check your subscription details.

Update or cancel your subscription from your account settings (often under Billing or Subscription). There you can change plan tier, update payment method, or cancel. Cancellation usually takes effect at the end of the current billing period; you keep access until then.

Greet charges the payment method on file on your billing date (monthly or annually depending on your plan). Add or update cards in account or billing settings. You can view past invoices and billing history there. Failed payments may result in retry and, if unresolved, service interruption.

Use "Forgot password" on the login page. Enter the email for your account; we'll send a reset link. Click the link and set a new password. The link usually expires after a short time. If you don't see the email, check spam and that you're using the correct email address.

Change your email, name, or other profile details in your account or profile settings in the dashboard. Save changes after editing. Some changes (like email) may require verification.

Use a strong, unique password and enable two-factor authentication if we offer it. Don't share your login. Review connected calendars and phone numbers periodically and remove anything you no longer use.

If the AI isn't answering or sounds wrong: (1) Check that your Greet number is the one receiving the call (or that forwarding is set correctly). (2) Confirm the agent is enabled and saved in the dashboard. (3) Review your agent prompt—missing hours, services, or policies can cause wrong answers. (4) Listen to a test call and read the transcript to see where it went wrong, then update the prompt.

Calls not reaching Greet? Verify call forwarding: dial the forwarding code for your carrier, enter your Greet number, and test. If you use a Greet number directly, confirm it's active and not suspended. Check that you're not over plan limits. Porting issues: number porting can take several days; use the status or porting section in the app for updates.

If transcripts or summaries aren't arriving: (1) Check spam and promotions folders and add Greet to safe senders. (2) Confirm your email in account settings is correct. (3) Ensure email notifications are enabled in your agent or account settings. (4) Try a different email address to rule out provider blocking.

If callers hear no audio or calls drop: (1) Ask the caller to try again from a different network (Wi‑Fi vs cellular). (2) Confirm your Greet number and service are active. (3) Check our status page for outages. (4) Contact support with the approximate time and caller number so we can investigate.