Privacy Policy

Introduction

At Greet ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone receptionist service.

By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Business information (business name, address, industry)
• Account credentials and payment information
• Communication preferences and settings

Call Data

Our service processes phone calls and may collect:

• Call recordings and transcripts
• Caller phone numbers and call metadata
• Conversation content and context
• Call duration and timing information

Usage Information

We automatically collect certain information about your use of our service:

• Log data and analytics
• Device and browser information
• IP addresses and location data
• Service performance metrics

How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process and manage your account and subscriptions
• Improve our AI technology and service quality
• Send you important service updates and notifications
• Provide customer support and respond to inquiries
• Comply with legal obligations and enforce our terms

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our service
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, your information may be transferred as part of the business assets
• Consent: We may share information with your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data centers and infrastructure
• Employee training on data protection

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account Data: Retained while your account is active and for a reasonable period after account closure
• Call Recordings: Stored for the duration specified in your service plan (typically 30-90 days)
• Call Transcripts: Retained for 12 months for service improvement and support purposes
• Log Data: Retained for up to 2 years for security and analytics purposes

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Data Processing: Object to or restrict certain processing activities

To exercise these rights, please contact us at privacy@usegreet.com

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and collect usage information. You can control cookie settings through your browser preferences.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: