Features & Functionality
Understanding call transcripts
Learn how call transcripts are generated, saved, and sent to your email to help you track conversations and improve your AI agent.
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Features & Functionality
SMS summaries and notifications
Receive instant text message summaries of every call with key information and next steps. Learn how to enable and manage SMS notifications.
Receive instant text message summaries of every call, including key information and next steps.
How to Enable SMS Summaries
- Navigate to your dashboard
- Click to edit your AI agent
- In the "SMS Notification Number" field, enter your phone number including area code and country code (e.g., +1 415 877-3166)
- Check the box to agree to receive text messages at this number
- Save your changes
How to Opt Out
You can opt out of SMS notifications at any time using either method:
- Via Web UI: Navigate to your dashboard, edit your AI agent, and remove or clear the SMS Notification Number field, then save your changes.
- Via SMS: Reply to any SMS notification message with "STOP" to opt out immediately.
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