Features & Functionality
Understanding call transcripts
Learn how call transcripts are generated, saved, and sent to your email to help you track conversations and improve your AI agent.
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Features & Functionality
Call playback and recordings
Access and listen to call recordings in your dashboard to review AI performance and follow up on customer conversations.
Recordings and transcripts are available in your dashboard under Call Logs. Open a call to see the full transcript and listen to the recording if enabled for your account.
Reviewing calls helps you refine your AI agent prompt, handle follow-ups, and ensure quality. Recordings may be subject to your plan and local consent laws.
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