Features & Functionality
Call playback and recordings
Access and listen to call recordings in your dashboard to review AI performance and follow up on customer conversations.
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Features & Functionality
Understanding call transcripts
Learn how call transcripts are generated, saved, and sent to your email to help you track conversations and improve your AI agent.
You may configure Greet to transcrib and recorded calls, the transcript is saved in your dashboard and sent to your email (if email notifications are enabled). Transcripts include what the caller said and how the AI responded.
Use them to spot trends, improve your agent prompt, train staff, and follow up on leads. You can search and filter call logs by date, duration, and outcome. You can also opt-in to SMS notifications for each call.
For clients who require HIPAA and similar compliance with privacy laws, Greet will not transcribe calls without explicit consent from the caller.
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