Optimization & Best Practices
Maximizing your AI call quality
Learn how to refine your AI agent using call transcripts and customer feedback to provide even better service.
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Optimization & Best Practices
Writing effective FAQs
Create a comprehensive knowledge base that helps your AI receptionist handle any customer question confidently.
The secret to a great AI receptionist is a comprehensive FAQ. Structure your agent prompt to include:
- Exact business hours with time zone
- Complete service descriptions with pricing ranges
- Booking and cancellation policies
- Payment methods accepted
- Service area or delivery zones
- Common objections with responses
Think about the last 10 customer questions you answered on the phone—those should all be in your FAQ. The AI handles these perfectly when you give it the right information upfront.
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