Getting Started
How to set up your AI receptionist
Learn how to configure your AI receptionist with business details, phone agent prompts, and essential settings to start answering calls.
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Phone Number & Call Forwarding
Call Forwarding Setup
Step-by-step instructions for setting up call forwarding with your carrier. Choose immediate or no-answer forwarding with carrier-specific codes.
How It Works
You can use Greet with your existing phone number by setting up call forwarding. This way, you keep your current number public while Greet handles all incoming calls behind the scenes. When someone calls your existing number, the call will be automatically forwarded to your Greet number where our AI will answer and handle the conversation.
Option 1: Forward to Greet
Keep your existing number public and forward all calls to your Greet number. Your customers call your familiar number, but Greet handles the conversation.
Option 2: Use Greet as Main
Use your Greet number as your main business number and share it publicly. Your existing number becomes a backup or personal number.
Choose Your Forwarding Preference
Immediate Forwarding
All calls go directly to Greet without ringing your phone first.
Forward When No Answer
Calls ring your phone first, then forward to Greet if you don't answer.
Select Your Carrier
Important Notes:
- • Some carriers require you to contact customer service to set up forwarding
- • Make sure to test the forwarding after setup
- • Keep your Greet number active to receive forwarded calls
Complete Call Forwarding Guide
This section provides comprehensive instructions for setting up call forwarding with all major carriers to use your existing phone number with Greet.
Forwarding Types Explained
Immediate Forwarding: All calls go directly to Greet without ringing your phone first.
Forward When No Answer: Calls ring your phone first, then forward to Greet if you don't answer.
Carrier-Specific Instructions
Verizon: For immediate forwarding call *72, for no-answer forwarding call *90. Enter your Greet number and press #. To disable call *73 (immediate) or *91 (no-answer).
AT&T: For immediate forwarding call *21*, for no-answer forwarding call *61*. Enter your Greet number and press #. To disable call #21# (immediate) or #61# (no-answer).
T-Mobile, Cricket, Metro & Other Carriers: Most carriers require calling customer service at 611 to set up call forwarding. Ask to set up either immediate call forwarding or call forwarding when no answer, and provide your Greet phone number.
Setup Tips and Troubleshooting
- Some carriers require you to contact customer service to set up forwarding
- Make sure to test the forwarding after setup
- Keep your Greet number active to receive forwarded calls
- With no-answer forwarding, you can still answer calls on your phone before they forward to Greet
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