Introducing Automatic Spam Protection: Focus on Real Customers, Not Robocalls

You're in the middle of helping a customer when your phone buzzes—another notification. You check it hoping it's a hot lead or important client question. Instead, it's a robocall about extended car warranties.

Sound familiar?

If you run a small business, spam calls aren't just annoying—they're productivity killers. Every fake notification pulls your attention away from real customers. Every robocall transcript clutters your inbox. Every telemarketer ties up your line when a genuine customer might be trying to reach you.

Today, we're thrilled to announce a feature that puts an end to this frustration: Automatic Spam Protection.

The Problem: Spam Calls Are Out of Control

Americans received over 50 billion spam calls in 2023, and small businesses bear the brunt of this epidemic. When you publish your business phone number on your website, Google Business listing, and marketing materials, spammers and robocallers find you.

For businesses using Greet, this created an unwelcome side effect: even though our AI handles spam calls efficiently, you were still getting notifications about them. Your email inbox and SMS alerts were cluttered with transcripts of robocalls, telemarketing pitches, and scam attempts.

That ends today.

How Automatic Spam Protection Works

Greet now automatically protects your business from spam calls using an industry-leading database of over 10.5 million known spam numbers. This protection works in real-time for all incoming calls with zero configuration required.

Here's What Happens:

1. Spam Call Detected — When a known spam number calls your business, Greet identifies it instantly
2. Call Still Logged — The call appears in your call history for compliance and record-keeping
3. No Notifications Sent — You won't receive any email or SMS alerts about spam calls
4. No Billing for Spam — Spam and blocked calls don't count toward your plan's call limit
5. Always Updated — The spam database is continuously updated to catch new spam campaigns

Your AI receptionist still answers spam calls (so your line stays professional), but you're no longer interrupted by notifications about them. Best of all, these spam calls don't count against your plan, so you're never paying for robocalls. You can focus on what matters: real customer inquiries.

Manual Blocking: You're in Control

Sometimes you want to block a specific number that isn't in the spam database—maybe it's a persistent cold caller, a competitor snooping around, or a former vendor you no longer work with.

That's where manual blocking comes in.

Two Ways to Block Numbers:

From Your Call History: See an unwanted call in your logs? Click the block button right there. One click, and you'll never receive notifications from that number again.

From the Spam Detection Page: Navigate to your Spam Detection dashboard, enter the phone number you want to block, and optionally add a note explaining why (for your own reference).

When you manually block a number:

• Calls from that number still appear in your call logs (for record-keeping)
• You won't receive any email or SMS notifications about them
• You can unblock the number anytime if circumstances change
• Your notes help you remember why you blocked it

Real Business Impact

We've been testing automatic spam protection with a group of Greet customers over the past month. Here's what they told us:

Why This Matters for Your Business

Spam protection isn't just about reducing annoyance—it's about protecting your most valuable asset: your attention.

When You're Not Distracted by Spam, You Can:

• Respond faster to real customers — No more sorting through spam to find legitimate inquiries
• Stay focused on your work — Fewer interruptions mean better service quality
• Maintain a clean paper trail — Your call logs show real customer interactions, not robocall noise
• Reduce stress — No more "notification anxiety" wondering if it's spam or a customer
• Maximize your plan value — Since spam calls don't count toward your limit, every call in your plan is a real customer opportunity

Available Now, Included Free for All Customers

Automatic spam protection and manual blocking are now live for all Greet customers at no additional cost. Whether you're on our Starter, Growth, or Pro plan, spam protection is included free. There's nothing to configure—the protection is already active on your account.

Even better: spam and blocked calls don't count toward your plan's call limit. You're never billed for robocalls or unwanted callers. Every call in your plan is reserved for legitimate customer inquiries.

To view your blocked numbers or manually block a specific number, simply navigate to the Spam Detection section in your dashboard.

Quick Tour of the Spam Detection Dashboard:

• Protection Status — See at a glance that you're protected against 10.5M+ known spam numbers
• Block Numbers — Enter any phone number to block it manually with optional notes
• Blocked Numbers List — View all manually blocked numbers with dates and notes
• Unblock Button — Easy one-click unblock if you change your mind

The Result: A Cleaner, Calmer Business Phone Experience

Running a business is hard enough without being constantly interrupted by spam. With Greet's automatic spam protection, you get the peace of mind that comes from knowing:

• Every notification you receive is from a real customer or prospect
• Your AI receptionist is always professional, even with spam callers
• You have complete control over which numbers can interrupt your day
• Your call history stays clean and useful for business analysis
• You're never wasting money on spam calls—they don't count toward your plan
• Spam protection is included free for all customers, no upgrade required

This is the kind of feature that seems small until you have it—and then you can't imagine going back.

Try It Today

If you're already a Greet customer, spam protection is live on your account right now. Check out the new Spam Detection page in your dashboard to see your protection status and manage blocked numbers.

Not using Greet yet? Now is a perfect time to try it. Set up your AI receptionist in minutes and get automatic spam protection, call handling, appointment booking, and more—all for less than the cost of a single part-time employee.

Stop letting spam calls steal your attention. Focus on real customers with Greet's automatic spam protection.